Privacy Policy Statement
Your data privacy is respected and protected with every interaction.
Our Privacy Commitment
Personal information is collected only as needed for our digital marketing, branding, web design, and ecommerce services. Data is processed according to South African POPIA and global best practices.
We never sell your information. All handling and storage adhere to strict internal controls, used solely for service delivery, communication, and legal requirements.
What Information We Collect
We collect contact details, business data, and service requests when you submit forms or communicate with our team.
Information You Provide Directly
- Contact forms collect your name, email, and company details.
- Service requests include information about your brand, project, or goals.
- Support tickets may require descriptions of technical issues or account needs.
- Newsletter signups store your email address for updates only.
- Any direct messages sent to our team are stored for follow-up.
Information Collected Automatically
- Web analytics capture device type, browser, and region.
- Cookies record authentication status for user convenience.
- IP addresses are collected for security detection and fraud prevention.
- Usage logs document page views and click paths across our site.
- Error diagnostics are logged to resolve technical issues quickly.
How We Use Your Data
Personal data delivers services, responds to requests, improves our site, and ensures account security. No marketing is sent without your consent.
- Process service requests and communication promptly.
- Send service or project updates as needed.
- Provide support and ensure client satisfaction.
- Monitor usage for site optimization.
- Improve our services, based on your feedback.
- Detect or prevent fraud and abuse.
- Comply with legal obligations under South African law.
Our Promise: We maintain technical and organizational measures to prevent data loss, misuse, or access by unauthorized parties. Privacy is fundamental to all our processes.
How We Share Information
Data is shared only with trusted partners, contractors, or service providers required for delivery. All partners are POPIA compliant and bound by confidentiality.
Service Providers and Partners
Partners access data only as needed for branding, web, social, or hosting services, never for their marketing or resale.
Legal Disclosures
Data may be disclosed to authorities if required by court order, law, or investigation.
Anonymous Statistics
Data may be aggregated, stripped of personal details, and used for site improvement or reporting.
Your Rights and Choices
You may request access, correction, erasure, restriction, and portability of your personal data. We respect your choices and respond within legal timelines.
- Request a copy of your stored personal data anytime.
- Ask for corrections to inaccurate personal details.
- Request erasure of data we no longer require.
- Receive your information in a portable, readable format.
- Object to direct marketing communications at any time.
- Request that we restrict certain processing.
To exercise these rights, contact us via the details below. Our compliance team will respond within required timelines.
How Data is Secured
Technical safeguards (encryption, access controls) and internal procedures keep your data protected from loss or misuse.
Technical Safeguards
- End-to-end encryption for online submissions.
- Regular security reviews and software updates.
- Monitoring systems for unauthorized activity.
- Secure backup procedures with restricted access.
Organizational Practices
- Staff training in handling personal data securely.
- Limited access based on job role, not curiosity.
- Data is disposed of securely after retention period ends.
- Service partners are screened and bound by contract.
How Long We Keep Data
Data is kept only as long as needed for contract, legal, or operational reasons. After this, it is securely deleted from all systems.
- Stored until you close your account or request deletion.
- Used for service improvement and deleted after project ends.
- Retained for continuity and reference for 12 months.
- Stored in compliance with accounting standards.
- Only retained if you specifically opt in to updates.
You have the right to request deletion at any time.
International Data Transfers
If data is transferred outside South Africa, we use partners with privacy certifications and safeguards. All transfers comply with relevant legal frameworks.
- Standard data protection clauses are applied to cross-border transfers.
- International partners must be privacy certified.
- Encryptions are maintained during the transfer process.
- You can request details about specific transfers.
Use of Cookies
Cookies improve site usability and measure aggregate analytics, but are never used for unlawful tracking or unsolicited marketing.
Cookie Types Used
- Enable navigation, authentication, and secure site features.
- Analyse anonymous usage for performance insights.
- Remember preferences and improve your experience.
- Help our forms, logins, and chat tools function smoothly.
You may manage or disable cookies at any time in your browser settings.
Policy Updates and Notifications
Privacy and cookie policies may be updated for legal or service changes. Subscribed users are notified of significant changes.
- Policy updates posted to this website.
- Major changes may trigger on-site notifications.
- Subscribers may receive email notification if consented.
- Review the effective date listed below for recency.
Please review our policy updates for current information.
How to Contact Us
For questions or to exercise your rights, email or call our privacy team.
Oxiorilovelis
7 Walter Sisulu Avenue, Cape Town 8001 South Africa
Phone: +27(53)0389270
Email: content@oxiorilovelis.sbs
Last updated: May 15, 2026
Policy effective from May 15, 2026